Pro App Support

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Take your service model to the next level. With the new Pentair Pro app, you can deliver unparalleled service to your residential customers with trusted Pentair technology that’s smarter than ever. 

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Pentair Pro App Support

Have questions about your system or Pentair Pro app? Check out the Frequently Ask Questions or download the Professional Guide below. 

Frequently Asked Questions

How do I remotely monitor a Pentair Home Connected Water Softener?

A homeowner must request remote monitoring by your business through the Pentair Home app.  When a request is sent, you will receive a notification.  You will have the option to Contact the Customer, Accept the request, or Deny the request.

Can my installers access my Pentair Pro account?

Yes, you can add (or remove) installers to your account via the Pentair Pro web app. 

Why do I get email messages but no text messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Pro app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

Can a Homeowner select a different water specialty professional for remote monitoring? 

Yes, a Homeowner can choose to revoke access and request a new water treatment professional to assist with remote troubleshooting, monitoring and service. Only one selected professional can monitor a connected water softener at one time.

Does the Pentair Home Connected Water Softener work with smart home systems (Alexa, Google Home, etc)?

The Pentair Home Connected Water Softener is connected to the Pentair Home and Pentair Pro Apps, which are ready to accept additional Pentair connected devices as they become available. However, at this time, Pentair Home and Pentair Pro are not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair Connected Water Softener? Our customer service team is here to help you.

Call: 1-800-861-8758

Email: ConnectedSupport@Pentair.com    

ChemCheck Support

Have questions about your system or Pentair Pro app? Check out the Frequently Ask Questions or Contact Us below. 

Frequently Asked Questions

How many users can I have on one account?

You can have only one email address with an associated password on your account. Other persons in your household can use the same email address and password to access your account.

Does the Pentair Pro ChemCheck work with my smart home system (Alexa, Google Home, etc)?

Your ChemCheck is connected to the Pentair Home and Pentair Pro Apps, which are ready to accept additional Pentair Connected devices as they become available. However, at this time, Pentair Home and Pentair Pro are not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

Why does my system say Offline on the ChemCheck Dashboard?

If your system is “Offline,” it means that your system has been disconnected from Wifi for over 60 minutes. This will not cause an interruption in your softened water cycle or the function of your system, but it could interrupt data flow to the Pentair Home and Pentair Pro Apps. Once Wifi connection has been restored, your Pentair Home or Pentair Pro App will automatically reconnect the ChemCheck. 

Why do I get text messages but no email messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Pro app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

Can I select a different water specialty professional for remote monitoring? 

Yes, you can choose to revoke access and request a new water treatment professional to assist with remote troubleshooting, monitoring and service. Only one selected professional can monitor a ChemCheck at one time.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair ChemCheck? Our customer service team is here to help you. Call: 1.800.831.7133

IntelliSync Support

Have questions about your system or Pentair Pro app? Check out the Frequently Ask Questions or Contact Us below. 

Frequently Asked Questions

How many users can I have on one account?

You can have only one email address with an associated password on your account. Other persons in your household can use the same email address and password to access your account.

Does the Pentair Pro IntelliSync work with my smart home system (Alexa, Google Home, etc.)?

Your IntelliSync is connected to the Pentair Home and Pentair Pro Apps, which are ready to accept additional Pentair Connected devices as they become available. However, at this time, Pentair Home and Pentair Pro are not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

Why does my system say Offline on the IntelliSync Dashboard?

If your system is “Offline,” it means that your system has been disconnected from Wifi for over 60 minutes. This will not cause an interruption in your softened water cycle or the function of your system, but it could interrupt data flow to the Pentair Home and Pentair Pro Apps. Once Wifi connection has been restored, your Pentair Home or Pentair Pro App will automatically reconnect the IntelliSync. 

Why do I get text messages but no email messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Pro app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

Can I select a different water specialty professional for remote monitoring? 

Yes, you can choose to revoke access and request a new water treatment professional to assist with remote troubleshooting, monitoring and service. Only one selected professional can monitor an IntelliSync at one time.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair IntelliSync? Our customer service team is here to help you.Call: 1.800.831.7133

Intellidrive Support

Have questions about your system or Pentair Pro app? Check out the Frequently Ask Questions or Contact Us below. 

Frequently Asked Questions

How many users can I have on one account?

You can have only one email address with an associated password on your account. Other persons in your household can use the same email address and password to access your account.

Does the Pentair Pro Intellidrive work with my smart home system (Alexa, Google Home, etc)?

Your Intellidrive is connected to the Pentair Home app, which are ready to accept additional Pentair Connected devices as they become available. However, at this time, Pentair Home is not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

Why does my system say Offline on the Intellidrive Dashboard?

If your system is “Offline,” it means that your system has been disconnected from Wifi for over 60 minutes. This will not cause an interruption in your softened water cycle or the function of your system, but it could interrupt data flow to the Pentair Home app. Once Wifi connection has been restored, your Pentair Home app will automatically reconnect the Intellidrive. 

Why do I get text messages but no email messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Pro app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair Intellidrive? Our customer service team is here to help you.

Call: 1-800-365-6832

Salt Sensor Support

Have questions about your system or Pentair Pro app? Check out the Frequently Ask Questions or Contact Us below. 

Frequently Asked Questions

How many users can I have on one account?

You can have only one email address with an associated password on your account. Other persons in your household can use the same email address and password to access your account.

Does the Pentair Pro Salt Sensor work with my smart home system (Alexa, Google Home, etc)?

Your Salt Sensor is connected to the Pentair Home and Pentair Pro Apps, which are ready to accept additional Pentair Connected devices as they become available. However, at this time, Pentair Home and Pentair Pro are not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

Why does my system say Offline on the Salt Sensor Dashboard?

If your system is “Offline,” it means that your system has been disconnected from Wifi for over 60 minutes. This will not cause an interruption in your softened water cycle or the function of your system, but it could interrupt data flow to the Pentair Home and Pentair Pro Apps. Once Wifi connection has been restored, your Pentair Home or Pentair Pro App will automatically reconnect the Salt Sensor. 

Why do I get text messages but no email messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Pro app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

Can I select a different water specialty professional for remote monitoring? 

Yes, you can choose to revoke access and request a new water treatment professional to assist with remote troubleshooting, monitoring and service. Only one selected professional can monitor a Salt Sensor at one time.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair Salt Sensor? Our customer service team is here to help you.

Call: 1-800-861-8758

Email: ConnectedSupport@Pentair.com    

IntelliConnect Support

Have questions about your system or Pentair Pro app? Check out the Frequently Ask Questions or Contact Us below. 

Frequently Asked Questions

How many users can I have on one account?

You can have only one email address with an associated password on your account. Other persons in your household can use the same email address and password to access your account.

Does the Pentair Pro IntelliConnect work with my smart home system (Alexa, Google Home, etc)?

Your IntelliConnect is connected to the Pentair Home and Pentair Pro Apps, which are ready to accept additional Pentair Connected devices as they become available. However, at this time, Pentair Home and Pentair Pro are not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

Why does my system say Offline on the IntelliConnect Dashboard?

If your system is “Offline,” it means that your system has been disconnected from Wifi for over 60 minutes. This will not cause an interruption in your softened water cycle or the function of your system, but it could interrupt data flow to the Pentair Home and Pentair Pro Apps. Once Wifi connection has been restored, your Pentair Home or Pentair Pro App will automatically reconnect the IntelliConnect. 

Why do I get text messages but no email messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Pro app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

Can I select a different water specialty professional for remote monitoring? 

Yes, you can choose to revoke access and request a new water treatment professional to assist with remote troubleshooting, monitoring and service. Only one selected professional can monitor a IntelliConnect at one time.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair IntelliConnect? Our customer service team is here to help you.

Call: 1.800.831.7133

Defender Support

Have questions about your system or Pentair Pro app? Check out the Frequently Ask Questions or Contact Us below. 

Frequently Asked Questions

How many users can I have on one account?

You can have only one email address with an associated password on your account. Other persons in your household can use the same email address and password to access your account.

Does the Pentair Pro Defender work with my smart home system (Alexa, Google Home, etc)?

Your Defender is connected to the Pentair Home app, which are ready to accept additional Pentair Connected devices as they become available. However, at this time, Pentair Home is not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

Why does my system say Offline on the Defender Dashboard?

If your system is “Offline,” it means that your system has been disconnected from Wifi for over 60 minutes. This will not cause an interruption in your softened water cycle or the function of your system, but it could interrupt data flow to the Pentair Home app. Once Wifi connection has been restored, your Pentair Home app will automatically reconnect the Defender. 

Why do I get text messages but no email messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Pro app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair Defender? Our customer service team is here to help you.

Call: 1-800-365-6832

IntelliFlo Support

Have questions about your system or Pentair Pro app? Check out the Frequently Ask Questions or Contact Us below. 

Frequently Asked Questions

How many users can I have on one account?

You can have only one email address with an associated password on your account. Other persons in your household can use the same email address and password to access your account.

Does the Pentair Pro IntelliFlo work with my smart home system (Alexa, Google Home, etc.)?

Your IntelliFlo is connected to the Pentair Home and Pentair Pro Apps, which are ready to accept additional Pentair Connected devices as they become available. However, at this time, Pentair Home and Pentair Pro are not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

Why does my system say Offline on the IntelliFlo Dashboard?

If your system is “Offline,” it means that your system has been disconnected from Wifi for over 60 minutes. This will not cause an interruption in your softened water cycle or the function of your system, but it could interrupt data flow to the Pentair Home and Pentair Pro Apps. Once Wifi connection has been restored, your Pentair Home or Pentair Pro App will automatically reconnect the IntelliFlo. 

Why do I get text messages but no email messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Pro app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

Can I select a different water specialty professional for remote monitoring? 

Yes, you can choose to revoke access and request a new water treatment professional to assist with remote troubleshooting, monitoring and service. Only one selected professional can monitor an IntelliFlo at one time.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair IntelliFlo? Our customer service team is here to help you. Call: 1.800.831.7133

The app currently works with the following Pentair water systems:

 
 

 Pentair Home Connected Water Softener

Stay Connected to Your Customers

  • Pro Fleet View helps you route your service and delivery schedule
  • System Status Indicator tells you your customer systems are “OK"
  • Customer Alerts allow you to proactively manage customer needs

Become a Trusted Partner

  • Pro Locator allows customers to find you for products, services and referrals
  • Low Salt Alerts allow you to see which customers need salt refill services
  • Fleck valves, now connected, deliver trusted performance and reliability

Save Time, Grow Revenue

  • Remote Monitoring sends you system info for remote troubleshooting
  • System History gives you data to optimize settings
  • Tell customers when to regenerate, before a scheduled service call

Other connected Pro products coming soon.