Home App Support

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Take charge of the water in your home! 
The Pentair Home app delivers a connected experience for home water
management, giving you peace of mind.

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Use the drop down above to quickly find a page within the Smart Center.

Salt Sensor Support

Have questions about your system or Pentair Home app? Check out the Frequently Ask Questions or Contact Us below. 

Frequently Asked Questions

How many users can I have on one account?

You can have only one email address with an associated password on your account. Other persons in your household can use the same email address and password to access your account.

Does the Pentair Home Salt Sensor work with my smart home system (Alexa, Google Home, etc)?

Your Salt Sensor is connected to the Pentair Home and Pentair Pro Apps, which are ready to accept additional Pentair Connected devices as they become available. However, at this time, Pentair Home and Pentair Pro are not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

Why does my system say Offline on the Salt Sensor Dashboard?

If your system is “Offline,” it means that your system has been disconnected from Wifi for over 60 minutes. This will not cause an interruption in your softened water cycle or the function of your system, but it could interrupt data flow to the Pentair Home and Pentair Pro Apps. Once Wifi connection has been restored, your Pentair Home or Pentair Pro App will automatically reconnect the Salt Sensor. 

Why do I get text messages but no email messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Home app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

Can I select a different water specialty professional for remote monitoring? 

Yes, you can choose to revoke access and request a new water treatment professional to assist with remote troubleshooting, monitoring and service. Only one selected professional can monitor a Salt Sensor at one time.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair Salt Sensor? Our customer service team is here to help you.

Call: 1-800-861-8758

Email: ConnectedSupport@Pentair.com    

Defender Support

Have questions about your system or Pentair Home app? Check out the Frequently Ask Questions or Contact Us below. 

Frequently Asked Questions

How many users can I have on one account?

You can have only one email address with an associated password on your account. Other persons in your household can use the same email address and password to access your account.

Does the Pentair Home Defender work with my smart home system (Alexa, Google Home, etc)?

Your Defender is connected to the Pentair Home app, which are ready to accept additional Pentair Connected devices as they become available. However, at this time, Pentair Home is not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

Why does my system say Offline on the Defender Dashboard?

If your system is “Offline,” it means that your system has been disconnected from Wifi for over 60 minutes. This will not cause an interruption in your softened water cycle or the function of your system, but it could interrupt data flow to the Pentair Home app. Once Wifi connection has been restored, your Pentair Home app will automatically reconnect the Defender. 

Why do I get text messages but no email messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Home app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair Defender? Our customer service team is here to help you.

Call: 1-800-365-6832

IntelliSync Support

Have questions about your system or Pentair Home app? Check out the Frequently Ask Questions or Contact Us below. 

Frequently Asked Questions

How many users can I have on one account?

You can have only one email address with an associated password on your account. Other persons in your household can use the same email address and password to access your account.

Does the Pentair Home IntelliSync work with my smart home system (Alexa, Google Home, etc.)?

Your IntelliSync is connected to the Pentair Home and Pentair Pro Apps, which are ready to accept additional Pentair Connected devices as they become available. However, at this time, Pentair Home and Pentair Pro are not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

Why does my system say Offline on the IntelliSync Dashboard?

If your system is “Offline,” it means that your system has been disconnected from Wifi for over 60 minutes. This will not cause an interruption in your softened water cycle or the function of your system, but it could interrupt data flow to the Pentair Home and Pentair Pro Apps. Once Wifi connection has been restored, your Pentair Home or Pentair Pro App will automatically reconnect the IntelliSync. 

Why do I get text messages but no email messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Home app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

Can I select a different water specialty professional for remote monitoring? 

Yes, you can choose to revoke access and request a new water treatment professional to assist with remote troubleshooting, monitoring and service. Only one selected professional can monitor an IntelliSync at one time.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair IntelliSync? Our customer service team is here to help you.Call: 1.800.831.7133

ChemCheck Support

Have questions about your system or Pentair Home app? Check out the Frequently Ask Questions or Contact Us below. 

Frequently Asked Questions

How many users can I have on one account?

You can have only one email address with an associated password on your account. Other persons in your household can use the same email address and password to access your account.

Does the Pentair Home ChemCheck work with my smart home system (Alexa, Google Home, etc)?

Your ChemCheck is connected to the Pentair Home and Pentair Pro Apps, which are ready to accept additional Pentair Connected devices as they become available. However, at this time, Pentair Home and Pentair Pro are not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

Why does my system say Offline on the ChemCheck Dashboard?

If your system is “Offline,” it means that your system has been disconnected from Wifi for over 60 minutes. This will not cause an interruption in your softened water cycle or the function of your system, but it could interrupt data flow to the Pentair Home and Pentair Pro Apps. Once Wifi connection has been restored, your Pentair Home or Pentair Pro App will automatically reconnect the ChemCheck. 

Why do I get text messages but no email messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Home app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

Can I select a different water specialty professional for remote monitoring? 

Yes, you can choose to revoke access and request a new water treatment professional to assist with remote troubleshooting, monitoring and service. Only one selected professional can monitor a ChemCheck at one time.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair ChemCheck? Our customer service team is here to help you. Call: 1.800.831.7133

Intellidrive Support

Have questions about your system or Pentair Home app? Check out the Frequently Ask Questions or Contact Us below. 

Frequently Asked Questions

How many users can I have on one account?

You can have only one email address with an associated password on your account. Other persons in your household can use the same email address and password to access your account.

Does the Pentair Home Intellidrive work with my smart home system (Alexa, Google Home, etc)?

Your Intellidrive is connected to the Pentair Home app, which are ready to accept additional Pentair Connected devices as they become available. However, at this time, Pentair Home is not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

Why does my system say Offline on the Intellidrive Dashboard?

If your system is “Offline,” it means that your system has been disconnected from Wifi for over 60 minutes. This will not cause an interruption in your softened water cycle or the function of your system, but it could interrupt data flow to the Pentair Home app. Once Wifi connection has been restored, your Pentair Home app will automatically reconnect the Intellidrive. 

Why do I get text messages but no email messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Home app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair Intellidrive? Our customer service team is here to help you.

Call: 1-800-365-6832

Connected Softener Support

Have questions about your system or Pentair Home app? Check out the Frequently Ask Questions or download the Homeowner Guide below. 

Frequently Asked Questions

How many users can I have on one account?

You can have only one email address with an associated password on your account. Other persons in your household can use the same email address and password to access your account.

Does the Pentair Home Connected Water Softener work with my smart home system (Alexa, Google Home, etc)?

Your water softener is connected to the Pentair Home and Pentair Pro Apps, which are ready to accept additional Pentair Connected devices as they become available. However, at this time, Pentair Home and Pentair Pro are not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

Why does my system say Offline on the Water Softener Dashboard?

If your system is “Offline,” it means that your system has been disconnected from Wifi for over 60 minutes. This will not cause an interruption in your softened water cycle or the function of your system, but it could interrupt data flow to the Pentair Home and Pentair Pro Apps. Once Wifi connection has been restored, your Pentair Home or Pentair Pro App will automatically reconnect the water softener. 

Why do I get text messages but no email messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Home app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

Can I select a different water specialty professional for remote monitoring? 

Yes, you can choose to revoke access and request a new water treatment professional to assist with remote troubleshooting, monitoring and service. Only one selected professional can monitor a connected water softener at one time.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Resources 

Link2O Transition FAQs

My App is crashing.  What can I do?

    1. Make sure to update the address in your profile.

    2. If you get an error when you enter your address, please enter the     following temporary address:  293 S Wright St. Delavan, WI, 53115. We     will notify you when the issue is fixed and you can enter your own     address.

Why can’t I see any details or data about my devices?

    1. Restart your gateway.

    2. Restart the device.

I don’t see all of my devices.  What can I do?

    1. Restart your gateway.

    2. If that doesn’t work, simply tap ‘Add a Device’ in the App, select your     product type, and follow the instructions to add it to your account.

Sump Controller Support

Have questions about your system or Pentair Home app? Check out the Frequently Ask Questions or Contact Us below. 

Frequently Asked Questions

How many users can I have on one account?

You can have only one email address with an associated password on your account. Other persons in your household can use the same email address and password to access your account.

Does the Pentair Home sump controller work with my smart home system (Alexa, Google Home, etc)?

Your sump controller is connected to the Pentair Home and Pentair Pro Apps, which are ready to accept additional Pentair Connected devices as they become available. However, at this time, Pentair Home and Pentair Pro are not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

Why does my system say Offline on the sump controller Dashboard?

If your system is “Offline,” it means that your system has been disconnected from Wifi for over 60 minutes. This will not cause an interruption in your softened water cycle or the function of your system, but it could interrupt data flow to the Pentair Home and Pentair Pro Apps. Once Wifi connection has been restored, your Pentair Home or Pentair Pro App will automatically reconnect the sump controller. 

Why do I get text messages but no email messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Home app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

Can I select a different water specialty professional for remote monitoring? 

Yes, you can choose to revoke access and request a new water treatment professional to assist with remote troubleshooting, monitoring and service. Only one selected professional can monitor a sump controller at one time.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair sump controller? Our customer service team is here to help you.Call: 1-800-365-6832

Battery Backup Support

Have questions about your system or Pentair Home app? Check out the Frequently Ask Questions or Contact Us below. 

Frequently Asked Questions

How many users can I have on one account?

You can have only one email address with an associated password on your account. Other persons in your household can use the same email address and password to access your account.

Does the Pentair Home Battery Backup work with my smart home system (Alexa, Google Home, etc)?

Your Battery Backup is connected to the Pentair Home app, which are ready to accept additional Pentair Connected devices as they become available. However, at this time, Pentair Home is not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

Why does my system say Offline on the Battery Backup Dashboard?

If your system is “Offline,” it means that your system has been disconnected from Wifi for over 60 minutes. This will not cause an interruption in your softened water cycle or the function of your system, but it could interrupt data flow to the Pentair Home app. Once Wifi connection has been restored, your Pentair Home app will automatically reconnect the Battery Backup. 

Why do I get text messages but no email messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Home app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair Battery Backup? Our customer service team is here to help you.

Call: 1-800-365-6832

Tri-Larm Support

Have questions about your system or Pentair Home app? Check out the Frequently Ask Questions or Contact Us below. 

Frequently Asked Questions

How many users can I have on one account?

You can have only one email address with an associated password on your account. Other persons in your household can use the same email address and password to access your account.

Does the Pentair Home Tri-Larm work with my smart home system (Alexa, Google Home, etc)?

Your Tri-Larm is connected to the Pentair Home app, which are ready to accept additional Pentair Connected devices as they become available. However, at this time, Pentair Home is not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

Why does my system say Offline on the Tri-Larm Dashboard?

If your system is “Offline,” it means that your system has been disconnected from Wifi for over 60 minutes. This will not cause an interruption in your softened water cycle or the function of your system, but it could interrupt data flow to the Pentair Home app. Once Wifi connection has been restored, your Pentair Home app will automatically reconnect the Tri-Larm. 

Why do I get text messages but no email messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Home app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair Tri-Larm? Our customer service team is here to help you.

Call: 1-800-365-6832

IntelliFlo Support

Have questions about your system or Pentair Home app? Check out the Frequently Ask Questions or Contact Us below. 

Frequently Asked Questions

How many users can I have on one account?

You can have only one email address with an associated password on your account. Other persons in your household can use the same email address and password to access your account.

Does the Pentair Home IntelliFlo work with my smart home system (Alexa, Google Home, etc.)?

Your IntelliFlo is connected to the Pentair Home and Pentair Pro Apps, which are ready to accept additional Pentair Connected devices as they become available. However, at this time, Pentair Home and Pentair Pro are not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

Why does my system say Offline on the IntelliFlo Dashboard?

If your system is “Offline,” it means that your system has been disconnected from Wifi for over 60 minutes. This will not cause an interruption in your softened water cycle or the function of your system, but it could interrupt data flow to the Pentair Home and Pentair Pro Apps. Once Wifi connection has been restored, your Pentair Home or Pentair Pro App will automatically reconnect the IntelliFlo. 

Why do I get text messages but no email messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Home app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

Can I select a different water specialty professional for remote monitoring? 

Yes, you can choose to revoke access and request a new water treatment professional to assist with remote troubleshooting, monitoring and service. Only one selected professional can monitor an IntelliFlo at one time.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair IntelliFlo? Our customer service team is here to help you. Call: 1.800.831.7133

IntelliConnect Support

Have questions about your system or Pentair Home app? Check out the Frequently Ask Questions or Contact Us below. 

Frequently Asked Questions

How many users can I have on one account?

You can have only one email address with an associated password on your account. Other persons in your household can use the same email address and password to access your account.

Does the Pentair Home IntelliConnect work with my smart home system (Alexa, Google Home, etc)?

Your IntelliConnect is connected to the Pentair Home and Pentair Pro Apps, which are ready to accept additional Pentair Connected devices as they become available. However, at this time, Pentair Home and Pentair Pro are not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

Why does my system say Offline on the IntelliConnect Dashboard?

If your system is “Offline,” it means that your system has been disconnected from Wifi for over 60 minutes. This will not cause an interruption in your softened water cycle or the function of your system, but it could interrupt data flow to the Pentair Home and Pentair Pro Apps. Once Wifi connection has been restored, your Pentair Home or Pentair Pro App will automatically reconnect the IntelliConnect. 

Why do I get text messages but no email messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Home app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

Can I select a different water specialty professional for remote monitoring? 

Yes, you can choose to revoke access and request a new water treatment professional to assist with remote troubleshooting, monitoring and service. Only one selected professional can monitor a IntelliConnect at one time.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair IntelliConnect? Our customer service team is here to help you.

Call: 1.800.831.7133

IntelliChlor Support

Have questions about your system or Pentair Home app? Check out the Frequently Ask Questions or Contact Us below. 

Frequently Asked Questions

How many users can I have on one account?

You can have only one email address with an associated password on your account. Other persons in your household can use the same email address and password to access your account.

Does the Pentair Home IntelliChlor work with my smart home system (Alexa, Google Home, etc.)?

Your IntelliChlor is connected to the Pentair Home and Pentair Pro Apps, which are ready to accept additional Pentair Connected devices as they become available. However, at this time, Pentair Home and Pentair Pro are not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

Why does my system say Offline on the IntelliChlor Dashboard?

If your system is “Offline,” it means that your system has been disconnected from Wifi for over 60 minutes. This will not cause an interruption in your softened water cycle or the function of your system, but it could interrupt data flow to the Pentair Home and Pentair Pro Apps. Once Wifi connection has been restored, your Pentair Home or Pentair Pro App will automatically reconnect the IntelliChlor. 

Why do I get text messages but no email messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Home app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

Can I select a different water specialty professional for remote monitoring? 

Yes, you can choose to revoke access and request a new water treatment professional to assist with remote troubleshooting, monitoring and service. Only one selected professional can monitor an IntelliChlor at one time.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair IntelliChlor? Our customer service team is here to help you. Call: 1.800.831.7133

SuperFlo Support

Have questions about your system or Pentair Home app? Check out the Frequently Ask Questions or Contact Us below. 

Frequently Asked Questions

How many users can I have on one account?

You can have only one email address with an associated password on your account. Other persons in your household can use the same email address and password to access your account.

Does the Pentair Home SuperFlo work with my smart home system (Alexa, Google Home, etc.)?

Your SuperFlo is connected to the Pentair Home and Pentair Pro Apps, which are ready to accept additional Pentair Connected devices as they become available. However, at this time, Pentair Home and Pentair Pro are not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

Why does my system say Offline on the SuperFlo Dashboard?

If your system is “Offline,” it means that your system has been disconnected from Wifi for over 60 minutes. This will not cause an interruption in your softened water cycle or the function of your system, but it could interrupt data flow to the Pentair Home and Pentair Pro Apps. Once Wifi connection has been restored, your Pentair Home or Pentair Pro App will automatically reconnect the SuperFlo. 

Why do I get text messages but no email messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Home app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

Can I select a different water specialty professional for remote monitoring? 

Yes, you can choose to revoke access and request a new water treatment professional to assist with remote troubleshooting, monitoring and service. Only one selected professional can monitor a SuperFlo at one time.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair SuperFlo? Our customer service team is here to help you. Call: 1.800.831.7133

Sensor Support

Have questions about your system or Pentair Home app? Check out the Frequently Ask Questions or Contact Us below. 

Frequently Asked Questions

How many users can I have on one account?

You can have only one email address with an associated password on your account. Other persons in your household can use the same email address and password to access your account.

Does the Pentair Home Sensor work with my smart home system (Alexa, Google Home, etc.)?

Your Sensor is connected to the Pentair Home and Pentair Pro Apps, which are ready to accept additional Pentair Connected devices as they become available. However, at this time, Pentair Home and Pentair Pro are not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

Why does my system say Offline on the Sensor Dashboard?

If your system is “Offline,” it means that your system has been disconnected from Wifi for over 60 minutes. This will not cause an interruption in your softened water cycle or the function of your system, but it could interrupt data flow to the Pentair Home and Pentair Pro Apps. Once Wifi connection has been restored, your Pentair Home or Pentair Pro App will automatically reconnect the Sensor. 

Why do I get text messages but no email messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Home app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

Can I select a different water specialty professional for remote monitoring? 

Yes, you can choose to revoke access and request a new water treatment professional to assist with remote troubleshooting, monitoring and service. Only one selected professional can monitor a Sensor at one time.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair Sensor? Our customer service team is here to help you. Call: 1.800.831.7133

Heater Support

Have questions about your system or Pentair Home app? Check out the Frequently Ask Questions or Contact Us below. 

Frequently Asked Questions

How many users can I have on one account?

You can have only one email address with an associated password on your account. Other persons in your household can use the same email address and password to access your account.

Does the Pentair Home Heater work with my smart home system (Alexa, Google Home, etc.)?

Your Heater is connected to the Pentair Home and Pentair Pro Apps, which are ready to accept additional Pentair Connected devices as they become available. However, at this time, Pentair Home and Pentair Pro are not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

Why does my system say Offline on the Heater Dashboard?

If your system is “Offline,” it means that your system has been disconnected from Wifi for over 60 minutes. This will not cause an interruption in your softened water cycle or the function of your system, but it could interrupt data flow to the Pentair Home and Pentair Pro Apps. Once Wifi connection has been restored, your Pentair Home or Pentair Pro App will automatically reconnect the Heater. 

Why do I get text messages but no email messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Home app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

Can I select a different water specialty professional for remote monitoring? 

Yes, you can choose to revoke access and request a new water treatment professional to assist with remote troubleshooting, monitoring and service. Only one selected professional can monitor a Heater at one time.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair Heater? Our customer service team is here to help you. Call: 1.800.831.7133

Light Support

Have questions about your system or Pentair Home app? Check out the Frequently Ask Questions or Contact Us below. 

Frequently Asked Questions

How many users can I have on one account?

You can have only one email address with an associated password on your account. Other persons in your household can use the same email address and password to access your account.

Does the Pentair Home Light work with my smart home system (Alexa, Google Home, etc.)?

Your Light is connected to the Pentair Home and Pentair Pro Apps, which are ready to accept additional Pentair Connected devices as they become available. However, at this time, Pentair Home and Pentair Pro are not integrated with a Smart Home Hub, or connected via voice with at home assistants like Alexa or Google Home.

Why does my system say Offline on the Light Dashboard?

If your system is “Offline,” it means that your system has been disconnected from Wifi for over 60 minutes. This will not cause an interruption in your softened water cycle or the function of your system, but it could interrupt data flow to the Pentair Home and Pentair Pro Apps. Once Wifi connection has been restored, your Pentair Home or Pentair Pro App will automatically reconnect the Light. 

Why do I get text messages but no email messages?

Your Notification settings are likely set to text but not email.  To confirm or change these settings, open your Pentair Home app, go to Account and select Notifications. 

Why didn’t I receive an email after resetting my password?

  •  Verify the e-mail that you have listed on the account.
  • Check your junk or spam folder for the e-mail.
  • Try to reset the password again.

Can I select a different water specialty professional for remote monitoring? 

Yes, you can choose to revoke access and request a new water treatment professional to assist with remote troubleshooting, monitoring and service. Only one selected professional can monitor a Light at one time.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Contact Us

Still have questions on your Pentair Light? Our customer service team is here to help you. Call: 1.800.831.7133

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THE PENTAIR HOME CONNECTED PUMP CONTROL AND MONITORING SYSTEM

Bringing water clarity

Bring your home’s water to life with the Pentair Home App.

Peace of Mind at Your Fingertips

Get instant status information and monitor all of your Pentair home water devices from home or away. 24/7.

Systems Checked – You’re Good to Go

Lets you know when equipment or a condition needs attention.

A Helping Hand When You Need It

Connect with a trusted water professional near you.

Other connected Home products coming soon.

 
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The Pentair Home Connected Water Softener™

Be confident your water softener is running and your water is conditioned.

Ensure a Continuous Flow of Soft Water

  • Receive automatic alerts when it's time to add salt
  • Proactively prevent scale and corrosion, protecting appliances
  • Track water usage to uncover potential savings0

Manage Your Water Without Worry

  • Get water performance information 24/7
  • Stay on top of routine maintenance of your system
  • Prepare for days that you may need to use more softened water, like laundry day or family visits

Find & Connect for Help

  • Locate a trusted water treatment pro in your area
  • Automatically send alerts to your pro
  • Avoid unnecessary service calls

Other connected Home products coming soon.